Refund, Return & Cancellation Policy

1. Overview

As a bulk agro-commodity supplier, Vaksana Enterprises' Refund, Return & Cancellation Policy is designed around the realities of perishable and semi-perishable commodity trade. This policy applies to all orders placed through our Trade Desk or RFQ form.

2. Order Cancellation

• Orders may be cancelled free of charge before the lot has been allocated and procurement has commenced against your order.
• Once procurement, grading, or packaging has begun against a confirmed order, cancellation may be subject to a deduction covering costs already incurred (procurement, handling, packaging).
• Orders cannot be cancelled once the consignment has been dispatched from our facility.

3. Quality-Based Returns

Given the nature of bulk fruits, vegetables, pulses, grains, and spices, returns are handled on a quality-claim basis rather than a standard retail return process:

• Any quality discrepancy (grade, moisture content, foreign matter, damage in transit) must be reported to our Trade Desk within 48 hours of delivery, supported by photographs and, where applicable, a third-party inspection report.
• Claims will be assessed against the agreed specification confirmed at the time of order and the pre-shipment sample, where one was provided.
• Perishable goods (fresh fruits and vegetables) accepted without a quality claim at the time of delivery are considered accepted and are not eligible for return once the vehicle has left the delivery point.

4. Refunds

Where a quality claim is upheld, Vaksana will offer one of the following at its discretion: replacement of the affected quantity in the next available lot, a partial credit note against the invoice value of the affected quantity, or a refund processed to the original payment method. Approved refunds are typically processed within 10–15 business days of claim approval.

5. Non-Returnable Items

Custom-packed or privately labelled goods produced to Buyer specification, and any lot accepted after third-party pre-shipment inspection sign-off, are not eligible for return except in the case of transit damage.

6. Advance Payments & LC Terms

Where an order was secured via advance TT or Letter of Credit, refunds (where applicable) will be processed back through the same payment channel, subject to standard banking timelines.

7. Contact for Claims

To raise a cancellation request or quality claim, please contact our Trade Desk at vaishnav@vaksanaenterprises.com or +91 80975 80222, quoting your order/invoice reference.