Privacy Policy

1. Introduction

This Privacy Policy explains how Vaksana Enterprises collects, uses, and protects information shared by visitors and business partners through this website, including our Bulk Inquiry (RFQ) form.

2. Information We Collect

• Business contact details submitted via the RFQ form: full name, company/business name, WhatsApp/phone number, and any notes provided.
• Order-related details: product category, estimated order volume, and target delivery location.
• Communication records from correspondence via email, phone, or WhatsApp with our Trade Desk.

3. How We Use Your Information

• To respond to bulk inquiries and provide rate sheets or quotations.
• To process, fulfil, and communicate about confirmed orders, including billing and logistics coordination.
• To maintain records required for GST billing and commercial invoicing.
• To improve our services and Trade Desk responsiveness.

4. Sharing of Information

We do not sell your information. We may share necessary details with third parties strictly for order fulfilment purposes, including logistics and transport partners, payment processing partners, and third-party quality inspection agencies (e.g. SGS/Geo-Chem), where you have requested or agreed to such inspection.

5. Data Storage & Security

Information submitted through our RFQ form and Trade Desk communications is stored securely and accessed only by authorised personnel involved in processing your inquiry or order. We take reasonable technical and organisational measures to protect this information against unauthorised access, loss, or misuse.

6. Data Retention

We retain business contact and transaction information for as long as necessary to fulfil orders, meet accounting/tax record-keeping obligations under Indian law, and maintain a reasonable trade relationship history, after which it is deleted or anonymised.

7. Your Rights

You may request access to, correction of, or deletion of your business contact information held by us, subject to our legal obligation to retain certain transaction and billing records. Requests can be sent to the contact below.

8. Cookies

This website may use basic functional cookies to support site performance. We do not use your information for third-party advertising.

9. Contact

For privacy-related questions or requests, contact us at vaishnav@vaksanaenterprises.com or +91 80975 80222.